Loading...
HomeMy WebLinkAbout2015-02-15 - Language Line Solutions Interpreter Services - General Agreements / General Service AgreementsCUSTOMER NAME: (Parent Company): State of WA WSCA CUSTOMER NUMBER 1001 CLIENT (affiliate) NAME: City of East Wenatchee INITIAL TERM: Per WA State Contract 03508 Enterprise Contract: Yes ENROLLMENT & SETUP PACKAGES: o One time set up charge for each client identification number, which includes a detailed monthly electronic statement.................................................................... $275 (Waived) o Each subsequent client identification number with corresponding statement ........... ......................... $125 (Waived) PER MINUTE USAGE CHARGES/RATES: 0 Price per minute for Language Line Services rounded to nearest six second increment. TIERS LANGUAGES PEAK* NON -PEAK** Tier 1 Spanish $.98 $.98 ......................................................................................................................................................................................... Tier 2 Chinese (Mandarin and Cantonese), French $.98 $.98 Japanese, Polish, Russian, Vietnamese ......................................................................................................................................................................................... Tier 3 Armenian, Cambodian, German, Haitian Creole, $.98 $.98 Italian, Korean, Portuguese .................................................................................................................................................................................... Tier 4 Farsi, Tagalog, Thai, Urdu and all other languages. $.98 $.98 * Peak = 5 a.m. - 5 p.m. Monday — Friday * * Non -Peak = 5 p.m. - 5 a.m. Monday - Friday, weekends, and holidays (New Year's Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas). • There is no charge for standard toll -free access to Language Line Services. • Per minute rates do not include international calls. Minimum Charge..............LLS will bill a monthly minimum charge of $100 per client identification number (Waived) Platform access.............................................................. .......................................... $.25 per call (Waived) FCC SURCHARGE AND FEES: Fees to third party telecommunications service providers that LLS has or will pay to these third parties: surcharges, fees, taxes, payments to the Universal Service Administrative Company (USAC). FINANCE CHARGE: Applied to any past due balances. Interest will accrue from the date on which payment is due at a rate equal to the lesser of 1.5% per month or the maximum rate permitted by applicable law. PLEASE NOTE: This document is the sole document that reflects pricing for your account. This document must be signed by an authorized representative from your company. Pricing is only final upon a signature by an authorized officer of Language Line Services. Pricing changes will be made on next full monthly billing cycle. ©2012 Language Line Services — 0516 2012 ICONFIDENTIAL I One Lower Ragsdale Drive, Bldg 2 *Monterey, CA 93940' www.languageline.com \ 0 Page 1 of 2 Language Line Available Options (Select one or more options below by checking the "o") BILLING OPTIONS: oElectronic Bill...................................................................................................................................................FREE o Hierarchical Bill / Month... ....................... ..................... ........................................................ ... $30/month (Waived) o Custom billing fee (per invoice, per month).................................................................$30/invoice/month (Waived) o Historical Invoices over 90 days (per monthly invoice requested)................................$30/invoice/month (Waived) oPaper Bill........................................................................................................................................ $10.00 (Waived) CUSTOM REPORTING OPTIONS: o Custom Report Setup (per hour)............................................................................................................... $250/hour oCustom report maintenance.................................................................................................................... $30/month SERVICE OPTIONS: o Custom 800 line maintenance (Standard Access 800 numbers at No -Charge) ....................................... $30/month o Custom 800 line setup (Standard Access 800 numbers at No-Charge)........................................................... $150 o Custom greeting maintenance (Standard Greetings at No -Charge).. ..................................................... $30/month o Custom Greetings setup (Standard Greetings at No-Charge............................................................................. $50 o Custom recording for redirection of old/abandoned number - Setup.................................................................. $50 o Custom recording for redirection of old/abandoned number.................................................................... $10/month o Long distance dial out charge: Applied per dial out (in addition to per minute charges) ....................... $5(Waived) OPTIONAL TRAINING ASSISTANCE AND MATERIALS: o Buddy Tags (50 tags per set) ........................................ ....................................... .............. $50(wavied) o Customized Reference and Support Materials Development (per hour).......................................................... $179 o Desk Top Displays (each) .......... ...................................................................................................... $10.99(waived) o In language marketing tools and "hold please" training kits................................................................................ $29 o Language ID Cards (each set of 50)......................................................................................................$49(waived) oPosters (each) ............. ........................................................................ .................................................. $10(waived) o Quick Reference Guides and Wallet Cards(0-50)....................................... ....................................... $9.99(waived) o Quick Reference Guides and Wallet Cards (each additional set of 50).................................................$29(waived) o Training / Awareness assistance (on site per day/per person)......................................................................... $500 o Training / Awareness assistance (telephone/per session).................................................................. $125(Waived) OPTIONAL INTERPRETER APPOINTMENT AT SPECIFIC TIME: oApplied per appointment................................................................................................................................... $100 Cancellation per appointment............................................$200 will be charged for any missed appointment Customer Name: Language Line Services, Inc Accepted by (signature): Accepted by (signature): Name (type or print). Name: Michael F Schmidt Title (type or print): Title: Chief Financial Officer ......................................................................................................................................................................................... Date: Date: Prepared by LLS Sales Rep: Rick Cummings Phone: _888 898 1471_ ©2012 Language Line Services — 05 162012 ICONFIDENTIAL I One Lower Ragsdale Drive, Bldg 2 `Monterey, CA 93940 `www.languageline.com 1 Page 2 of 2 Language Line Language Line Services, Inc. A LanguageLine Solutions5" Company Attachment B SM Client Contact and Profile ENTERPRISE CONTRACT: ❑xYes ❑No INITIAL TERM: Per WA State Contract 03508 through Feb 15, 2015 CUSTOMER NUMBER: 1001 CUSTOMER NAME (Parent Company): Washington State WSCA CLIENT NAME (Affiliate): City of East Wenatchee Please complete both pages of this Attachment B and send a copy of it, the signed Agreement, a copy of your W-9 and if applicable a copy of your tax exempt certificate to LanguageLine Solutions, Attn: Contract Administration Department, 1 Lower Ragsdale Drive Building 2, Monterey, CA 93940. Or Scan it and email to rcummings@languageline.com OPERATIONS CONTACT Name w/ Salutation: Steven C. Lacy Title: Mayor Telephone: 509.884.9515 Fax: 509.884.6233 E-Mail: slacy@east-wenatchee.com Address: 271 9th St. N.E. City. State. Zip/Postal Code: East Wenatchee, WA 98802 BILLING CONTACT ❑ Same as operations contact Name w/ Salutation: Teresa Allen Title: Telephone: 509.884.9515 Fax: 509.884.6233 E-Mail: tallen@east-wenatchee.com Address: 271 9th St. N.E. City. State. Zip/Postal Code: East Wenatchee, WA 98802 TRAINING CONTACT x❑Same as billing contact ❑Same as operations contact Name w/ Salutation: Click here to enter text. Title "i Telephone: Click here to enter text. Fax E-Mail: Click here to enter text. Address::_'ick here to enter text. City. State. Zip/Postal Code: Click here to enter text. PUBLIC RELATIONS CONTACT ❑xSame as billing contact ❑Same as operations contact ❑Internal PR Contact ❑PR Firm Company © 2013 LanguageLine Solutions / All rights reserved. / www.LanguageLine.com / 07.23.13 Page 1 Language Line Services, Inc. A LanguageLine Solutionssm Company Attachment B Client Contact and Profile Name w/ Salutation: Click here to enter text. Title: Click here to enter text. Telephone: Click here to enter text. Fax: Click here to enter text. E-Mail: Click here to enter text. Address: Click here to enter text. City. State. Zip/Postal Code: Click here to enter text. The following information is requested to create a customer profile of your organization. Under your industry, please check all activities that best describe your operations requiring language interpretation. The profile information is very important and will be used to better serve your interpretation needs. All the information that you provide is kept strictly confidential. FINANCIAL ❑ Bank ❑ Branch and Telephone ❑ Online/Interactive ❑ Collections ❑ Consumer Credit ❑ Auto Finance ❑ Credit Card ❑ Mortgage/Home Equity ❑ Personal Loans ❑ Personal Credit ❑ Fraud/Loss/Stolen ❑ Personal Investment (retirement, annuities) ❑ Telesales ❑ Technical Support ❑ Trust/Asset (benefit/retirement plan) GOVERNMENT ❑ Corrections ❑x Court ❑ Disaster Relief ❑ Employment ❑ Health and Human Services (Medical) ❑ Immigration ❑ Insurance ❑ Labor ❑ Military (Coast Guard, Army, Marines, etc.) ❑ Postal Services ❑ Poison Control ❑xPublic Safety ❑ 311 Non -emergencies ❑ 911 Emergencies ❑ Police/EMS ❑ Tax Services ❑ Transit (public transportation, vehicle services, etc.) ❑ Utilities (water, gas, electricity) INSURANCE ❑ Claims Handling ❑ Commercial ❑ Property/Auto ❑ Group Health ❑ Group Life ❑ Homeowner ❑ Personal Auto ❑ Personal Health ❑ Personal Life ❑ Worker's Compensation ❑ Customer Service ❑ Sales ❑ Underwriting MANUFACTURING ❑ Consumer ❑ Market Research ❑ Product Registration ❑ Purchase/Resale of Equipment ❑ Sales Call ❑ Technical/Product Support ❑ Technician ❑ Telemarketing/Catalog ❑ Warranties/Service Calls MEDICAL/HEALTH CARE ❑ Appointments ❑ Call Center ❑ Emergency Room ❑ General Patient Care ❑ HMO ❑ Information Surveys ❑ Pharmacy ❑ Professional Consultation ❑ Medical Claims/Billing ❑ Social Services ❑ Telemarketing PUBLIC UTILITIES ❑ Billing/Collections ❑ Customer Service ❑ Telemarketing TELECOMMUNICATIONS ❑ Billing (credit/collections, etc.) ❑ Card Service (phone, calling card, credit card) ❑ Customer Service (post - sales activities) ❑ Fraud (fraudulent or annoyance investigation) ❑ Operator Service ❑ Repair ❑ Sales (sales support, activation) ❑ Technical Support ❑ Telemarketing TRANS PORTATIO N/TRAV EL/HOSPITALITY ❑ Customer Service ❑ Operations ❑ Reservation MISCELLANEOUS ❑ Consulting ❑ Entertainment ❑ Legal ❑ Private Law Firm ❑ Private Paralegal ❑ Non-profit Organization ❑ Real Estate ❑ Retail ©Other: Washington Department of Commerce The number of employees who will be trained to use the interpreter service (estimated): 2 Standard Industry Classification (SIC Code), if known: Click hereto enter text. Tax Exempt: ❑ No ❑x Yes. If yes, please include a copy of tax exempt letter or certificate with application. © 2013 LanguageLine Solutions / All rights reserved. / www.LanguageLine.com / 07.23.13 Page 2 Language Line Services, Inc. A LanguageLine Solutionssm Company Attachment B . 5M Client Contact and Profile If applicable please include a copy of your Purchase Order. Your prompt return of this form and the signed Service Agreement (if applicable) will ensure a speedy activation of your account If you have questions: email: customerservice cr languageline com or call 1-800-752-6096 or fax 1-800 821-9040 The person signing this agreement certifies that such person has read and acknowledged all terms and conditions, that he or she has read and understands all of the terms and conditions, and is fully authorized to execute this Agreement on behalf of and bind the Customer to all its terms and conditions. Both parties agree the delivery of the signed service agreement by facsimile or e-mail shall have the same force and effect of execution and delivery as the original signature. SIGNATURES Language Line Services, Inc. Customer Name: City of East W atchee Accepted by (signature): Click here to enter text. Accepted by (signature): �_'u Name: Click here to enter text. Name (type or print): Steven C. Lacy Title: Click here to enter text. Title (type or print): Mayor Date: Click here to enter text. Date: Flick hereto enter text. Prepared by and date: C',• ick here to enter text. © 2013 LanguageLine Solutions / All rights reserved. / www.LanguageLine.com / 07.23.13 Page 3