HomeMy WebLinkAbout2019-10-15 - Compunet - General Agreements / General Service AgreementsSOW #601043 – Office 365 Tenant Migration from Commercial to Government Cloud – City of East Wenatchee
This document is PROPRIETARY and CONFIDENTIAL and may not be duplicated, redistributed, or displayed to any other party without the
expressed written permission of CompuNet, Inc.
Phone: (208) 286-3006|1326 N. Whitman Lane, Liberty Lake, WA 99019
For further descriptions of products and services, visit us at: www.compunet.biz
Page 1 of 8
STATEMENT OF WORK
Office 365 Tenant Migration from Commercial to Government Cloud
SOW #601043
CITY OF EAST WENATCHEE
September 30, 2019
Prepared for:
City of East Wenatchee
271 9th St NE
East Wenatchee, WA 98802
Prepared by:
CompuNet, Inc.
1326 N. Whitman Lane
Liberty Lake, WA 99019
SOW #601043 – Office 365 Tenant Migration from Commercial to Government Cloud – City of East Wenatchee
This document is PROPRIETARY and CONFIDENTIAL and may not be duplicated, redistributed, or displayed to any other party without the
expressed written permission of CompuNet, Inc.
Phone: (208) 286-3006|1326 N. Whitman Lane, Liberty Lake, WA 99019
For further descriptions of products and services, visit us at: www.compunet.biz
Page 2 of 8
TABLE OF CONTENTS
TABLE OF CONTENTS .............................................................................................................................................. 2
CLIENT ................................................................................................................................................................... 3
PRIMARY CONTACTS .............................................................................................................................................. 3
RECORD OF REVISIONS .......................................................................................................................................... 3
EXECUTIVE SUMMARY ........................................................................................................................................... 3
PROJECT OVERVIEW .............................................................................................................................................. 4
PROJECT SCOPE ..................................................................................................................................................... 5
PHASE 0 – DISCOVER AND PLANNING .......................................................................................................................... 5
Azure Infrastructure as a Service Discovery and Planning ..................................................................................... 5
Windows 10 Hybrid Join Discovery and Planning .................................................................................................. 5
Microsoft 365 Discovery and Planning .................................................................................................................. 5
PHASE 1 – ENGAGEMENT, PLATFORM SETUP ....................................................................................................................... 6
PHASE 2 – POST IMPLEMENTATION .................................................................................................................................... 6
DOCUMENTATION........................................................................................................................................................... 6
OUTAGES ...................................................................................................................................................................... 6
PROJECT MANAGEMENT .................................................................................................................................................. 6
ENGAGEMENT AND FEE SCHEDULE ........................................................................................................................ 7
SCHEDULE ..................................................................................................................................................................... 7
COMPUNET PROFESSIONAL SERVICES FEE ........................................................................................................................... 7
EXPENSES AND TRAVEL TIME............................................................................................................................................. 7
CONDITIONS OF AGREEMENT ................................................................................................................................ 7
SIGNOFF AND AGREEMENT.................................................................................................................................... 8
SOW #601043 – Office 365 Tenant Migration from Commercial to Government Cloud – City of East Wenatchee
This document is PROPRIETARY and CONFIDENTIAL and may not be duplicated, redistributed, or displayed to any other party without the
expressed written permission of CompuNet, Inc.
Phone: (208) 286-3006|1326 N. Whitman Lane, Liberty Lake, WA 99019
For further descriptions of products and services, visit us at: www.compunet.biz
Page 3 of 8
CLIENT
City of East Wenatchee
271 9th St NE
East Wenatchee, WA 98802
This Statement of Work ("SoW") is entered into and effective as of the date of signature, by and between
CompuNet, Inc., and City of East Wenatchee – herein referred to “CLIENT”.
PRIMARY CONTACTS
Unless specified otherwise in writing, the primary contacts for the Client and CompuNet shall be as listed in the
following table. All project deliverables, requested changes or modifications to scope, should be directed to the
following contacts listed below.
RECORD OF REVISIONS
Rev Date Pages
Affected
Summary of Technical Changes
1 9.16.2019 All Initial document release.
2 9.30.2019 3, 5, 6 and 8 Updates to Executive Summary, Project Overview and Project Scope
EXECUTIVE SUMMARY
The City of East Wenatchee (The City) has engaged CompuNet for the migration of their two existing individual
Office 365 commercial tenants into a new single Office 365 Tenant.
The City is currently maintaining two separate Office 365 tenants; one for the City (35 licenses) and one for the
Police Department (25 licenses). Both tenants exist in the commercial cloud. Due to CJIS requirements for the
Police Department, and the complexity of managing users across two separate tenants, the City desires to
transition the existing user data and workloads from the two commercial tenants to a new O365 tenant within the
Government Cloud.
The City has received authorization from Microsoft to stand up a new GCC tenant. CompuNet will provide a quote
for new licenses in the GCC cloud and then provide professional services to stand up the new tenant, synchronize
with Active Directory and migrate the user data and workloads from the two existing tenants to the new tenant.
Primary Client Contact CompuNet Engineering Contact
Contact Name Ike Lasswell Contact Name Mason McCroskey
Phone Number 502.988.4951 Phone Number 208.488.7248
Email Address ilasswell@east-wanatchee.com Email Address mmccroskey@compunet.biz
Additional Client Contact CompuNet Sales Account Manager
Contact Name N/A Contact Name Cody Smith
Phone Number N/A Phone Number 509.795.8268
Email Address N/A Email Address csmith@compunet.biz
SOW #601043 – Office 365 Tenant Migration from Commercial to Government Cloud – City of East Wenatchee
This document is PROPRIETARY and CONFIDENTIAL and may not be duplicated, redistributed, or displayed to any other party without the
expressed written permission of CompuNet, Inc.
Phone: (208) 286-3006|1326 N. Whitman Lane, Liberty Lake, WA 99019
For further descriptions of products and services, visit us at: www.compunet.biz
Page 4 of 8
Upon completion of the migration to the new O365 tenant, The City will be responsible for cancelling their existing
O365 agreements with Microsoft in the commercial cloud.
Additionally, as part of this project, CompuNet will include discovery and planning sessions on Microsoft Azure
topics including Hybrid Azure AD Join, Azure back up and Disaster Recovery, and cloud security for identity and
data.
PROJECT OVERVIEW
This project scope outlines steps to meet the requirements for the migration of two existing Office 365 tenants
supporting Exchange, SharePoint, OneDrive for Business and Office 365 ProPlus into a new single instance of Office
365 in the government cloud.
The City maintains two (2) O365 domains today in separate tenants. East-Wenatchee.com and East-
Wenatcheepolice.com. The new tenant will be created with a primary domain space of East-Wenatcheewa.gov
and the current domains will become sub-domains within the new tenant so mail to those domains will not be lost.
CompuNet will configure a hybrid identity model that will Connect the on-premises Active Directory environments
to Office365 Azure AD via Azure AD Connect. Subsequently the new Office 365 tenant will be configured to
support Exchange Online services in preparation for mailbox migration.
After testing and validation CompuNet will facilitate a migration of the mailbox, SharePoint and OneDrive data.
End User installations of Office 365 ProPlus currently signed into the existing tenants will need to be re-signed into
the new tenant. This process and will be the responsibility of the City.
The architecture proposed in this document could be subject to change based on the needs of the project. See
sample architecture below.
SOW #601043 – Office 365 Tenant Migration from Commercial to Government Cloud – City of East Wenatchee
This document is PROPRIETARY and CONFIDENTIAL and may not be duplicated, redistributed, or displayed to any other party without the
expressed written permission of CompuNet, Inc.
Phone: (208) 286-3006|1326 N. Whitman Lane, Liberty Lake, WA 99019
For further descriptions of products and services, visit us at: www.compunet.biz
Page 5 of 8
PROJECT SCOPE
PHASE 0 – DISCOVER AND PLANNING
The City is interested in learning how to manage hybrid identities to create a more seamless user experience at the
desktop level, how to back up their premise environment to the cloud and how to properly secure their employees
and data. CompuNet will schedule 3 discovery and planning sessions with the City to cover the Azure-related
topics listed below.
AZURE INFRASTRUCTURE AS A SERVICE DISCOVERY AND PLANNING
Azure DR
o Azure Migrate
o Azure Site Recovery Manager
o Azure Backup
Azure Infrastructure
o VMs
o Network Security Groups
o Azure Storage
Azure Networking
o VPN Gateway
o Vnets
o Express Route
WINDOWS 10 HYBRID JOIN DISCOVERY AND PLANNING
Azure AD Connect
o Preparing Active Directory to Sync
o Seamless SSO and identity Management
o Pass Thru Authentication VS Password Hash
Windows 10 Hybrid Join
o Benefits of Hybrid Join
o Preparing Environment for Hybrid Join
o Automatic Hybrid Join and registration with Intune
MICROSOFT 365 DISCOVERY AND PLANNING
Discussion Regarding Data Loss Prevention
o Data Loss Prevention Policies
o Impacts on Teams, OneDrive, Exchange
Discussion of Microsoft Intune
o Mobile Device Management
o Mobile Applications Management
o Autopilot / with Nick
o Windows Hello for business / with Nick
o Application management
SOW #601043 – Office 365 Tenant Migration from Commercial to Government Cloud – City of East Wenatchee
This document is PROPRIETARY and CONFIDENTIAL and may not be duplicated, redistributed, or displayed to any other party without the
expressed written permission of CompuNet, Inc.
Phone: (208) 286-3006|1326 N. Whitman Lane, Liberty Lake, WA 99019
For further descriptions of products and services, visit us at: www.compunet.biz
Page 6 of 8
Discussion Regarding Conditional Access Policies
o Conditional access policy as it relates to (Geo-Fence)
o Deep dive on granular controls
o Discussion regarding outlook web applications (OWA) controls
Security and compliance Dashboard
o Dashboard demo
o Compliance navigation
o Security alerts flow
PHASE 1 – ENGAGEMENT, PLATFORM SETUP
CompuNet to complete the following 0ffice365 and mailbox migration tasks
o Configure\ verify DNS, Admin Setup Licensing
o Configure Domains esastwenatcheewa.gov, eastwenatcheepolice.com, east-wenatchee.com
Connect client AD to O365 (directory synchronization)
o Install and configure Azure AD Connect tool
o Run and verify AD Sync
o Install and test Azure PowerShell Module
Configure client O365 Tenant for mailbox migration
o Configure Service Account access to Source and Destination
o Configure Migration to use Service account to connect Source and Destination
Create and Migrate test mailbox
Migrate user Mailboxes
o Migrate any remaining test mailboxes
o Identify issues and remediate
o Continue Migration for all remaining mailboxes
PHASE 2 – POST IMPLEMENTATION
Ad-hoc knowledge transfer:
o Operational/functional overview of implemented features
o Administrator Training - Basic administration of the Office365 portal
DOCUMENTATION
Review Project Closeout Document with Client and obtain sign-off
CompuNet will NOT be building customized documentation; significant web-based information is available
via the product manufacturer
OUTAGES
Outages will be required with this scope of work
o Dates and Times will be determined by Project and Client schedule
PROJECT MANAGEMENT
Project Planning
o The Project Management team will develop project planning documents including timelines,
tasks, resource assignments, and project updates.
SOW #601043 – Office 365 Tenant Migration from Commercial to Government Cloud – City of East Wenatchee
This document is PROPRIETARY and CONFIDENTIAL and may not be duplicated, redistributed, or displayed to any other party without the
expressed written permission of CompuNet, Inc.
Phone: (208) 286-3006|1326 N. Whitman Lane, Liberty Lake, WA 99019
For further descriptions of products and services, visit us at: www.compunet.biz
Page 7 of 8
Project Closure
o The Project Management team will create project acceptance documentation to be signed upon
completion of the project.
ENGAGEMENT AND FEE SCHEDULE
SCHEDULE
Estimated Project Start Date: TBD
Estimated Project Completion Date: TBD
COMPUNET PROFESSIONAL SERVICES FEE
Total Professional Services: $ 13,300.00
$7,500.00 of this project will be funded via Microsoft Funding.
If for any reason payment via Microsoft Pie Funding does not occur, the Client will be responsible for
payment of the full amount of the project ($13,300.00).
The anticipated final cost to the Client is $5,800.
EXPENSES AND TRAVEL TIME
Expenses and travel time will not be billed to the Client in conjunction with this Statement of Work
CONDITIONS OF AGREEMENT
CompuNet will require access to facilities and Client owned network equipment on an “as needed” basis
and during regular business hours only. Should access be needed outside of standard business hours,
prior arrangements must be made with both a CompuNet associate and the Client.
If for any reason the scope of work outlined in this SOW should take longer than 30 days to complete, the
project will become subject to progress billing on a monthly basis
o Monthly invoices will be based on the percentage of the project that is complete
CompuNet contract services invoiced as Net 30 unless other arrangements are agreed upon prior to sign
off of this contract.
CompuNet will make prior arrangements with the appropriate Client IT onsite staff to be available as
needed during the installation.
CompuNet provides appropriate personnel to perform the services specified in the Project Scope section
above.
Client will designate a single point of contact (Project Manager) for all matters relating to this
engagement.
Client will provide required access to facilities and network equipment, both physical and remote, as
needed for a successful engagement by the CompuNet engineer.
Client will provide all existing configurations and pertinent network diagrams prior to installation
Services to be performed during normal business hours (8:00 AM to 5:00 PM, local time), Mon – Fri,
unless Client policies require off-hours deployment, in which case such time will be scheduled with
CompuNet engineer
Custom configuration work and training can be provided outside the scope of this engagement on a time
& expense basis.
Training and shadowing will be provided to assigned Client IT staff during implementation process