HomeMy WebLinkAbout2017-09-26 - Airespring - General Agreements / General Service Agreementsaks espring 14 *Carrier: Airespring
*Quote ID#: 1120576366 Channel Mgr: Charlie Lomond
*Quote Expiration: 10/10/2017 *Agent: Aren Magnussen
Sales Support: 844-832-8514
*Proposal ID#: 102481
Email to orders@airespring.com or Fax to 888-899-2928 *Agent ID: ASP3960
OMR#:
IMPORTANT -- ALL BOLDED FIELDS WITH AN ASTERISK (*) MUST BE COMPLETED
PHYSICAL• •
*Company Name:
*Location Name:
Existing Customer Number: ❑ Separate bill
City of East Wenatchee
East Wenatchee
for this location?
*Physical Address: {, �
*Suite:
*Bldg.IFI./Rm:Ci Hall/Public
�'
`BIIIrng Address: (if different)
271 Nonth Street
N/A
WnrIcIPMarp
*City:
*State:
*Zip:
*City:
East Wenatchee
WA
98802
MPOE: (Location in building where telephone company installs circuit. Eg. basement, telco closet)
*State: Zip:
Basement Telco Closet
CONTACT••
•
*Name Title
*Phone Mobile Phone E-mail
*Customer Contact: Maria Holman City Clerk
509-884-9515 mholman@east-wenatchee.com
*TechnicalNendor Contact: Aren Magnussen VP
509-630-2085 amagnussen@interwestcorp.net
*On -Site Contact: Maria Holman City Clerk
509-884-9515 mholman@east-wenatchee.com
THE FOLLOWING INITIALS• ARE REQUIRED
1.) Initials on all Pages at the Bottom Left. 2.) Signature on the bottom of "Term and Usage Agreement."
3.) If Porting Numbers, signature required on "Letter of Agency," and current phone bill 4.) New Customers — Complete and Sign "Credit Application'
co ies are stron hy recommended.
LOCAL• •
*Capacity: *Site NPA/NXX: *Term: (2 Year Minimum)
DS1
509-884
3-Year
*Loop MRC
*Port MRC
$241.77
$145.00
*Loop NRC
*Port NRC
Managed Router/Gateway*
$0.00
$0.00
Included
*Managed Router/Gateway Shipping & Handling (Ground Shipping): $24.73
Expedited Shipping Additional
Broadband connectivity speeds are listed as BB in the Capacity Field.
DEMARC EXTENSIONCHARGES
$300.00 per T1 -- includes up to 2 hours of labor and 125 feet of Cat5e cable.
Additional labor: $125.00 per hour, billed in 15 minute increments. Additional Cat5e cable: $.20 per foot.
Fiber and EOC demarc extensions — ICB pricing
INSTALL TIMEFRAMES AND EXPEDITES
Customer understands and accepts the following estimated installation timeframes:
90 days for services which utilize a Fast-E circuit, 120 days for services which utilize a Gig-E circuit, 60 days for services which utilize all other
circuit types. Actual installation timelines vary by underlying carrier and loop provider and are dependent on multiple factors, including
construction requirements, availability of facilities and other variables.
Paid Expedites: Customer may request an expedite for an additional fee. All expedites must be approved by Airespring.
NOTE: Airespring cannot ever guarantee any installation timeframes including paid expedites.
Page 1 of 8
*Customer Initial.- )
CLOUD COMMUNICATION DIGITAL
AIRESPRING DIGITAL PRI/T1 VOICE SERVICES
Zone Service Quantity MRC NRC
Digital PRIITI Trunks 24 $108.00 $0.00
Analog Lines 4 $0.00 $0.00
1
EQUIPMENT UPGRADE CHARGE TO SUPPORT ADDITIONAL ANALOG TRUNKS
24 T-1 IPRI trunks combined -- No features on analog trunks)
(No more than total simultaneous calls on and analog provided
Up to 8 Analog Trunks Up to 16 Analog Trunks Up to 24 Analog Trunks
® No Char e ❑ $60 MRC ❑ $80 MRC
DOMESTIC USAGE RATES
USAGE PLANS
US 48 States incl. Local Toll, intrastate, Interstate Cost Quantity Total Included Minutes Excess Minutes
Unlimited Outbound plans require a subscription of
all seats/lines/trunks ordered.
LONG DISTANCE & TOLL FREE RATE IF NO PLAN SELECTED FREE LOCAL CALLING INTER -OFFICE ON -NET CALLING — Free between locations
utilizing Airespring Local Network Services and Airespring
OR FOR EXCESS MINUTES: $0.025 (Excludes Local Toll)
assi ned Local Service DIDs
INTERNATIONAL AND OFFSHORE R+
INTERNATIONAL (011 Calls Only) *INT'L RATE PLAN #3 ❑Block International OFFSHORE: Rates are provided at
(Customer is responsible for all International traffic, Rates are provided at (See Terms of Service for limitation of liability) Offshore Rates
including fraud.) International Rates
DID NUMBERS
DID Numbers (Minimum of 20 DID's — Blocks of 20) Quantity MRC NRC
MRC per DID
NRC per DID
NRC per DID
NRC er DID
80 $24.00
$24.00
$0.50 for 20
$0.50 for 20
$0.30 for 40+
$0.30 for 40+
Are you transferring existing DID Numbers?
® YES Quantity: 58
❑ NO
Are you requesting New DID Numbers?
® YES Quantity: 22
❑ NO
All orders over 500 DIDs or more than 3 Rate Centers per Customer are Special
# of Rate Centers: Quantity: 1
Pro ects and will be miced on an ICB basis if approved.
TOLL FREE NUMBERS
MRC Number NRC er Number
Toll Free Numbers (1-50 Numbers) $1.00 $5.00 Quantity: 0 MRC: $0.00 NRC: $0.00
Toll
MRC per Number NRC per Number
Toll Free Numbers (above 50) Quantity: 0 MRC: $0.00 NRC: $0.00
$0.50 $1.00
Are you transferring existing Toil Free Numbers?
El YES Quantity: NO
if Yes, Toll Free Service Res Or Form will be re wired.)
ADDITIONAL
Description
Term Quantity MRC NRC
For more information on firewall throughput and user guidelines, click here.
Page 2 of 8
*Customer Initial
Quantity
MRC NRC Inbound
Overage Rate per
Text to/from Landline or Toll Free
Outbound
SMS
Initial Line + Message Bundle N/A
$10.00 $10.00 loon Messages included
$0.025
Additional Lines
$1.00 $1.00 NIA
N/A
Additional Message BundlesE I
$5.00 $5.00 500 Messages included $0.025
I
(Messages are shared across all lines ordered)
I
OTHER
MRC NRC
Local Directory Assistance and Long Distance Directory Assistance
$1.99 per call
Initial Directory Listing (Simple)
No Charge
Additional Directory Listing
$5.00 per Listing
$5.00 per Listing
Outbound Caller Name (CNAM)
$3.00 per Number
$3.00 per Number
Inbound Caller ID Name
$1.00 per Trunk
$1.00 per Trunk
Note: All trunks must be subscribed
Account Codes - Non -verified — Must be used on all calls
$25.00 per Location
$75.00 per Location
Account Codes - Verified — Must be used on all calls
$50.00 per Location
$150.00 per Location
(up to 50; greater than 50 is subject to project fee)
Software, Trunk Group or Routing Change Order Fee
(Applicable MRC)
$75 per Change Order
(Off hours and weekend work ICB)
Additional Trunk or Hunt Group(s)
$25.00 per Group
$100.00 per Group
(Initial Trunk or Hunt Group — No Charge)
Replacement Routers / Hardware
Shipment of replacement routers or hardware to be paid by customer
Do you need Account Codes?
❑ Verified or ❑ Non -verified ®NO
LOCALPORTING
Local Number Porting (LNP) of Phone Numbers
Verizon provided — $0.00 NRC per Number Other Providers — $3.00 NRC per Number
LNP Change or Cancellation — Greater than 48 Hours
$6.00 NRC per Number
LNP Change or Cancellation — Less than 48 Hours
$75.00 NRC per Number
Snapback to Prior Carrier (after completed porting)
$300.00 NRC per Number
Local Number Porting (LNP) of Virtual Private Numbers
$25 NRC per Number
(If VPN is in a different Rate Center as Location)
TOTALSSUMMARY
Total MRC •: $518.77
Total NRC": $24.00
*Total does not include any services or equipment not ordered, as well as AireTXT, Domestic / Intemabonal / Offshore
'Total does not include any services or equipment not ordered, as well as AIreTXT, Domestic / International / Onshore
I
Usage (excluding bundles), Other Services / Features I Fees, LNP, configuration and Training, Shipping, Expedite Fees,
Usage (excluding bundles), Other Services / Features I Fees, LNP, Configuration and Training, Shipping, Expedite Fees,
Demam Extension Charges, or IP Addresses.
Demam Extension Charges, or IP Addresses.
Charges do not include additional surcharges and government mandated taxes. A full list of current Airespring surcharges may be found at: htta://www.airesna.com/service-te ms/64-surchar¢es.html
Page 3 of 8
*Customer Initia �/�
BY SIGNING THIS APPLICATION CUSTOMER IS AWARE OF
AND AGREES TO THE FOLLOWING TERMS OF SERVICE:
PHYSICAL CONNECTIVITY REQUIREMENTS
• For all connectivity services: Customer is responsible for ensuring there are adequate facilities at the premises' primary minimum point of entry ("MPOE") to receive Airespring's
service, including power and backboard / rack. Customer is also responsible for providing any wiring/demarc extension beyond the primary MPOE.
• All orders are subject to facility availability, which cannot be verified in many cases until a site survey has been completed. Ability to deliver service to Customer's facility may
require construction that could result in extended timelines, additional upfront/one time build -out costs and/or increases to the Monthly Recurring Charge (MRC).
• A qualified vendor/technician must install the equipment and service at Customer's sole expense. Airespring cannot process orders without a vendor/technician involved in the
order process.
For Fiber Ethernet Services: Customer requirements and responsibilities for site readiness are detailed in Airespring's Ethernet Service Installation Guide, which can be found at
http:/Iwww.airesaring.com/terms/Ethernet Srvc Installation. Cancellation charges as listed in the contract will be applied in the event that customer has not complied with the
provided requirements, or excessively delays installation.
• For Ethernet over Copper and Broadband Services: Ethernet over Copper (EOC) and Broadband services are subject to distance limitations as well as availability of copper
facilities. Airespring's pricing is based on estimates of distance to the local CO and availability, but the actual availability, pricing and capacity can only be determined by a field
technician in the course of turn -up. These factors may result in unavailability of EOC or broadband service or necessity to downgrade from the requested speed.
• Fast Ethernet and Gig Ethernet services may be delivered over multiple technologies, including but not limited to Ethernet over Fiber, Ethernet over Copper, Ethernet over Coax,
and Ethernet over DSL.
• The actual bandwidth that can be delivered on a broadband service will not be determined until the time of service installation. The connectivity speeds listed on the order form
are maximum connection speeds. Actual upstream and downstream speeds may be lower due to various factors including but not limited to network and Internet congestion,
wiring inside Customer's location, equipment and computer configuration, and the speed of web sites accessed on the Internet. Performance levels, including but not limited to
transmission rate, throughput, and packet loss, are not guaranteed or warranted in any way, nor shall Airespring be required to provide credits, refunds, or other remedies with
respect to performance levels, service quality, or the like.
• All Airespring Broadband and Wireless Services (including, but not limited to DSL, ADSL, SDSL, Asymmetrical Ethernet, Cable, DocSIS, Co-Ax and FTTI) are a "best efforts"
service and are not subject to service levels or outage or other credits. For the avoidance of doubt, Airespring shall not be liable for any interruption or failure of web links or sites,
voice services utilizing such broadband service, hostile network attacks, denial of service attacks, or failure of the Internet generally.
PRIM SERVICES
• Customer must provide a complete list of all numbers to be ported, including all non -voice lines, such as fax machines, alarm lines, modems, etc. Numbers omitted from the list
may result in those numbers not being ported at the time of implementation. Airespring will attempt to retrieve Customer Service Records (CSRs) from Customer's prior
carrier(s), but cannot guarantee such. If requested, Customer agrees to provide Airespring with complete CSR's.
• Faxing: General, standard use faxing is supported; however VOIP services are not designed to support extremely heavy fax applications such as: fax blasting, fax aggregation
systems, continuous and consistent high volumes of faxing, or a high volume of long faxes over 10 pages. Optimal results are achieved by connecting fax lines directly to an FXS
analog port on AireSpring provided equipment. Customer may be required to make adjustments to internal wiring to connect faxes to FXS ports.
• No more than 24 simultaneous calls are permitted per PRVT1 at one time, including any analog/fax lines. Additional analog/fax lines ordered will still be limited to no more than
24 simultaneous calls per PRI/T1.
If Customer's trunk pricing is at a Zone 1 rate and Customer requires DIDs in a Zone 2 area, Customer will be required to pay Zone 2 trunk pricing for all of their trunks
VOIP services are not recommended for, and may not properly support:
o Alarm lines
o Elevator lines
o Analog Credit card processing machines
o Analog Modems
Use of services for such applications are solely at customer's own risk.
• This product may not be utilized for:
o Auto dialers
o Predictive dialers
o Telemarketing applications
Page 4 of 8
'Customer Initial.< �'
DIRECTORY DIRECTORY
Street Address: 271 911 St. N.E. Type of Business/Organization: Municipality
City: East Wenatchee State: WA Zip: 98802
TRANSACTION
❑ No Directory Listing Requested ® New
CLASS OF
❑ Business ® County ❑ State ❑ US Government 7❑ Military ❑ School
Community/Book:
❑ Include in Yellow Pages -- Heading(s):
Indent
Listing Request**
Levels (0-6)
Listed Name (or Caption)
Listed Address
Type of
(Captions only)
Listed
Listing *
Phone Number
=,sted
Non-
Listed
Non -
Published
Main
®
❑
❑
N/A
City of East Wenatchee
271 91h St. N.E., East Wenatchee,
5098849515
(included)
WA, 98802
®
❑
❑
East Wenatchee Police
271 91h St. N.E., East Wenatchee,
WA, 98802
5098849511
* Indicate: Main, Additional, Caption, or Foreign.
• Indicate: Listed, Non -listed (excluded from printed Directory only), Non -published (excluded from printed Directory and Directory Assistance)
LOCAL SERVICE 911/E-911INFORMATION
IMPORTANT: AIRESPRING WILL IDENTIFY ALL NUMBERS ASSOCIATED WITH THIS ACCOUNT AS BEING LOCATED AT THE PHYSICAL ADDRESS LISTED ON PAGE 1 OF THE ORDER FORM FOR
PURPOSES OF PROVIDING 911 LOCATION INFORMATION.
*Are there any remote/offsite users or extensions so that additional 911 addresses are needed? ®NO ❑ YES — a supplementary 911 form is required
NOTICE911 OF •MER INFORMATION
CUSTOMER ACKNOWLEDGES AND AGREES THAT AIRESPRING'S SERVICE IS INTERNET BASED AND THAT 911 SERVICES ARE DIFFERENT THAN THAT OF
TRADITIONAL WIRELINE SERVICE. FOR BASIC 911 OR E911 TO BE ACCURATELY ROUTED TO THE APPROPRIATE EMERGENCY RESPONDER, THE CUSTOMER
MUST PROVIDE THE TELEPHONE NUMBER ASSOCIATED WITH SERVICE FOR THE REGISTERED ADDRESS, IN THE PHYSICAL LOCATION SECTION OF THE LOCAL
SERVICE 911/911E INFORMATION SHEET. CUSTOMER ACKNOWLEDGES THAT THE SIP TRUNK SERVICE MAY NOT SUPPORT BASIC 911 OR E911 DIALING IN THE
SAME MANNER AS TRADITIONAL WIRELINE PHONE SERVICE. CUSTOMER AGREES TO INFORM OF THE POTENTIAL COMPLICATIONS ARISING FROM BASIC 911
OR E911 DIALING. SPECIFICALLY, CUSTOMER ACKNOWLEDGES AND AGREES TO INFORM ALL EMPLOYEES, GUESTS, AND OTHER THIRD PERSONS WHO MAY
USE THE SERVICE THAT BASIC 911 AND E911 SERVICES WILL NOT FUNCTION IN THE CASE OF A SERVICE FAILURE FOR ANY OF THE FOLLOWING REASONS:
(A) POWER FAILURES, (B) SUSPENDED OR TERMINATED BROADBAND SERVICE, (C) SUSPENSION OF SERVICES DUE TO BILLING ISSUES, AND/OR (D) ANY
OTHER SERVICE OUTAGES NOT DESCRIBED HEREIN. CUSTOMER FURTHER ACKNOWLEDGES THAT FAILURE TO PROVIDE A CORRECT PHYSICAL ADDRESS IN
THE REQUISIT FORMAT MAY CAUSE ALL BASIC 911 OR E911 CALLS TO BE ROUTED TO THE INCORRECT LOCAL EMERGENCY SERVICE PROVIDER.
FURTHERMORE, CUSTOMER RECOGNIZES THAT USE OF THE SERVICE FROM A LOCATION OTHER THAN THE LOCATION TO WHICH THE SERVICE WAS
ORDERED, I.E., THE "REGISTERED ADDRESS," MAY RESULT IN BASIC 911 OR E911 CALLS BEING ROUTED TO THE INCORRECT LOCAL EMERGENCY SERVICE
PROVIDER. FOR THE EMERGENCY CENTER, KNOWN AS THE PUBLIC SERVICE ANSWERING POINT ("PSAP"), TO RECEIVE THE CUSTOMER'S CORRECT 911
ADDRESS INFORMATION, CUSTOMER MUST ROUTE THEIR 911 CALLS TO AIRESPRING USING DIDS WHICH ARE ASSIGNED BY AIRESPRING OR PORTED TO
AIRESPRING AND SET UP BY AIRESPRING AS 911-ENABLED. IF CUSTOMER ROUTES 911 CALLS USING AIRESPRING 911-ENABLED DIDS TO ANOTHER PHONE
COMPANY, THEN 1) THE PSAP MAY NOT RECEIVE THE PROPER ADDRESS, AND 11) THAT OTHER PHONE COMPANY MAY CHARGE CUSTOMER FOR SUCH CALL.
ADDITIONALLY, 911 CALLS MUST BE ROUTED OVER A LOCAL TRUNK GROUP, NOT A LONG DISTANCE TRUNK GROUP TO AVOID CALL FAILURE. CUSTOMER
MUST HAVE AT LEAST ONE 911-ENABLED AIRESPRING DID FOR EACH LOCATION, WITH THAT LOCATION'S CORRECT ADDRESS POPULATED IN AIRESPRING'S
911 DATABASE, FOR 911 DATABASE SERVICES TO OPERATE PROPERLY FOR DIDS UTILIZED AT THAT LOCATION. CUSTOMER ACKNOWLEDGES AND AGREES
THAT AIRESPRING, ITS UNDERLYING CARRIERS, OR ANY OTHER THIRD PARTIES INVOLVED IN THE ROUTING, HANDLING, DELIVERY, OR ANSWERING OF
EMERGENCY SERVICES OR IN RESPONDING TO EMERGENCY CALLS, NOR THEIR OFFICERS OR EMPLOYEES, MAY BE HELD LIABLE FOR ANY CLAIM, DAMAGE,
LOSS, FINE, PENALTY OR COST (INCLUDING, WITHOUT LIMITATION, ATTORNEYS FEES) AND CUSTOMER HEREBY WAIVES ANY AND ALL SUCH CLAIMS OR
CAUSES OF ACTION, ARISING FROM OR RELATING TO THE PROVISION OF ALL TYPES OF EMERGENCY SERVICES TO CUSTOMER. CUSTOMER FURTHER
AGREES AND ACKNOWLEDGES THAT IT IS INDEMNIFYING AND HOLDING HARMLESS AIRESPRING FROM ANY CLAIM OR ACTION FOR ANY CALLER PLACING
SUCH A CALL WITHOUT REGARD TO WHETHER THE CALLER IS AN EMPLOYEE OF THE CUSTOMER. CUSTOMER ACKNOWLEDGES AND AGREES TO HOLD
HARMLESS AND INDEMNIFY AIRESPRING FROM ANY CLAIM OR ACTION ARISING OUT OF MISROUTES OFANY 911 CALLS, OR WHETHER LOCAL EMERGENCY
RESPONSE CENTERS OR NATIONAL EMERGENCY CALLING CENTERS ANSWER A 911 CALL OR HOW THE 911 CALLS ARE HANDLED BY ANY EMERGENCY
OPERATOR INCLUDING OPERATORS OF THE NATIONAL CALL CENTER. THE LIMITATIONS APPLY TO ALL CLAIMS REGARDLESS OF WHETHER THEY ARE BASED
ON BREACH OF CONTRACT, BREACH OF WARRANTY, PRODUCT LIABILITY, TORT AND ANY OTHER THEORIES OF LIABILITY. END USERS WHO SUBSCRIBE TO
911 OR E911 SERVICE WILL BE REQUIRED TO REGISTER THE PHYSICAL LOCATION OF THEIR EQUIPMENT (IP PHONE, SOFTPHONE, DIGITAL TELEPHONE
ADAPTER OR VIDEOPHONE) WITH AIRESPRING AND AGREE TO CALL AIRESPRING CUSTOMER SERVICE TO UPDATE THE LOCATION WHENEVER THE PHYSICAL
LOCATION OF SERVICE FOR A PARTICULAR TELEPHONE NUMBER CHANGES. AVAILABILITY OF 911 AND E911 SERVICES IS LIMITED TO THE 50 UNITED STATES
OF AMERICA.
*Customer Initial: JL
Page 5 of 8
The term of this Agreement will be for a period of *3-Year years from the Start of Service Date. The Start of Service Date shall be the earlier of i) the
Customer's first use of the service or ii) five (5) business days after Circuit Ready Date, regardless of whether all Services (including voice) have been
turned up and regardless of Customer readiness. "Circuit Ready Date" is the date the Customer's circuit is active, as notified by the underlying
provider. Customer networking issues, whether the result of improper network design, equipment issues, or incorrect information supplied to
AireSpring by or on behalf of the Customer, shall not relieve the Customer of the obligation to pay for the Service, including loop charges, beginning on
the Start of Service Date. Upon completion of any initial or any renewal term commitment, or if no term is specified above, this Agreement shall
automatically renew for successive one-year terms. Customer contracts to pay the Monthly Recurring Charges as listed above per circuit or $250 per
account, whichever is greater, for the term of this Agreement. By signing this Agreement, Customer agrees to pay all applicable circuit port, loop and Equipment
MRC charges in advance, and any usage/overage charges in arrears. Customer's first bill shall include pro -ration of first month's service, as well as any NRC's. In
the event Customer terminates this Agreement after the Start of Service Date but prior to the end of the applicable term, Customer shall pay to AireSpring on
demand, as liquidated damages and not as a penalty, an Early Termination Liability charge ("ETL") equal to the sum of i) one hundred percent (100%) of the
Monthly Recurring Charges ("MRCs") for loop/circuit charges for all of the months remaining in any applicable term, ii) one hundred percent (100%) of MRCS for all
other charges for the remaining months in the initial twelve months of the term, iii) eighty percent (80%) of the MRCs for all other charges for the remaining months
in months 13 - 24 of the term, and iv) seventy percent (70%) of the remaining MRCs for all other charges for the remaining months in the term, namely month 25
and after. With respect to Customer terminating the Agreement after the submission of paperwork to the underlying carrier but prior to the Start of Service Date, the
ETL will be equivalent to Customer terminating during the initial twelve (12) months as described above. In the event Customer terminates this Agreement prior to
the submission of paperwork to the underlying carrier Customer shall be subject to the following fees: $1000 per DS-1 /EOC/Broad band circuit or $3000 per Fast-E
or similar circuit. For Customer Provided Connectivity orders, Customer shall pay a cancellation fee of $750 per location if Customer cancels the order prior to Start
of Service. Additionally, a 20% restocking fee of the undiscounted, retail price of AireSpring provided devices shall apply and be paid by Customer for all equipment
returned unopened to AireSpring and in original packaging within 30 days of shipment to Customer and prior to Start of Service. Equipment that has been opened
or used may not be returned, and will be billed at the full undiscounted, retail price in the event Customer cancels service prior to Start of Service. All local loop
circuit install charges are quoted with install to the Local Exchange Carrier assigned building demarcation point (Demarc). AireSpring will pass through any costs
associated with extending wiring beyond the Demarc. In conjunction with the services ordered, AireSpring may provide Customer with Customer Premises
Equipment (CPE) on a rental or included basis. If service is terminated for any reason, Customer must return all AireSpring and underlying carrier provided
equipment within 30 days of termination, or Customer will be billed for the full new cost of the equipment. It is not necessary to return Equipment purchased by
Customer. AireSpring managed routers are pre -configured and sent to Customer to be self -installed, if Customer requests a professional installation AireSpring will
charge Customer an installation fee of $1000. AireSpring will provide all long distance and local services. No other long distance and local providers may be used
with this service. Rating of outbound calls as Local applies only to calls that utilize telephone numbers (DIDs) assigned by AireSpring or that have been ported to
AireSpring's service as the originating ANI, and are displayed accordingly in the Caller ID field. The International Rate Plan Number above refers to a set of country
specific rates defining costs to each international dialed location. Customer requests to block international calling does not relieve Customer from liability for all
completed calls made utilizing Customer's equipment, whether authorized or unauthorized. AireSpring's fair use policy ("Fair Use Policy") as set forth below and in
the Master Service Agreement is designed to prevent abuse, fraud or unreasonable exploitation of AireSpring's unlimited local and long distance service plans and
unreasonable overutilization of AireSpring's facilities. AireSpring's unlimited calling plans, both long distance and local, are intended solely for normal commercial
use. AireSpring's unlimited calling plans are designed only for continuous live dialog between two individuals. Unusual calling patterns, excessive called numbers
and/or consistent excessive usage will each be considered an indicator that usage is exceeding normal standards. AireSpring's unlimited calling plans may not be
used for auto -dialing, continuous, or extensive call forwarding, excessive conferencing, inbound/outbound centralized or distributed call center activity,
inbound/outbound customer service, telemarketing (including charitable or political solicitation or polling), fax or voicemail blasting, or for continuous or extensive
chat line access, or as an open telephone line as a monitor, intercom or transcription service. See AireSpring's Master Service Agreement for a complete list of
prohibited uses. AireSpring has other plans applicable for such applications and businesses. It will be considered outside of AireSpring's Fair Use Policy on an
unlimited calling plan for a Customer to exceed more than one -thousand (1,000) inbound, outbound or toll free local or long distance minutes per month per
subscriber line, SIP trunk, hosted seat, PRI/T-1 trunk/DSO or analog line, etc., in aggregate ("Normal Usage"). For unlimited calling plans, AireSpring shall apply a
surcharge of up to $0.04 per minute of use to the number of minutes by which Customer's usage exceeds this normal usage. All services provided to Customer by
AireSpring are governed by the terms of a Master Service Agreement, which may be found at www.airespring.com/terms and AireSpring's Acceptable Use Policy,
which may be found at www.airesi)ring.com/aup, both of which are incorporated into this Agreement by this reference. This Agreement represents the entire
agreement between the Parties and supersedes and merges all prior offers, agreements, promises, understandings, statements, representations, warranties,
indemnities and inducements to the making of this Agreement relied upon by either Party, whether written or oral, between or among Customer and AireSpring as
well as AireSpring's agents, employees, and/or sales persons. This Agreement is voidable by AireSpring if the text is modified without the written or initialed consent
of an AireSpring Officer. Except as may otherwise be provided herein, any amendments or modifications to this Agreement must be in writing and signed by an
AireSpring Officer. This Agreement shall be governed by and construed in accordance with the laws of the State of California. Customer hereby irrevocably submits
to the personal jurisdiction of and consents to venue exclusively in any state or federal court sitting in the State of California, County of Los Angeles, in any suit,
action, or proceeding arising out of or relating to this Agreement. Customer hereby irrevocably waives, to the fullest extent permitted by applicable law, any
objection which such party may raise now, or hereafter have, to the laying of the venue of any such suit, action or proceeding brought in such court and any claim
that any such suit, action or proceeding brought in such a court has been brought in an inconvenient forum. Customer hereby expressly waives the right to a trial by
jury in any action or proceeding brought against customer relating to this agreement. Upon completion of any initial or renewal term commitment, any disconnection
request by customer must be provided in writing 45 days prior to the requested disconnection date. Customer agrees that AireSpring may request credit
information from third parties and authorizes the release of such information from the customer's financial institution as part of this application for credit.
Company Name: City of East Wenatchee
*Authorized
.�2V2 LaC� ., Mayor
*Print Name
Page 6 of 8
*Customer Initial: 4/
!AQ or
*Title
*Date
AIRESPRING APPLICATION
Required if Customer does not have an existing Airespring.
CONTACT & ACCOUNT INFORMATION
*CUSTOMER NAME: City of East Wenatchee
BILLING ACCOUNT NAME (IF DIFFERENT):
*SERVICE ADDRESS: 271 Ninth Street
BILLING ADDRESS (IF DIFFERENT):
*CITY: East Wenatchee
*STATE: WA
*ZIP: 98802
CITY:
STATE:
ZIP:
*SERVICE CONTACTITITLE: MARIA HOLMAN
BILLING ADDRESS CONTACT:
*PHONE: 5098849515
FAX: 5098846233
PHONE:
FAX:
*CONTACT E-MAIL — IMPORTANT
(FOR CONTACT PURPOSES ONLY): MHOLMAN@EAST-WENATCHEE.COM
CONTACT E-MAIL -- IMPORTANT
(FOR CONTACT PURPOSES ONLY):
*FULL LEGAL NAME (PER CORPORATE CHARTER OR DBA): City of East Wenatchee
*❑ CORPORATION
*❑ GENERAL PARTNERSHIP
*❑ LIMITED PARTNERSHIP
*❑ LIMITED LIABILITY COMPANY
*❑ SOLE PROPRIETORSHIP
*❑ NONPROFIT ORGANIZATION
*❑ HOME BUSINESS
*® OTHER: CITY GOVERNMENT
*INCORPORATION DATE: I - STATE:
*CURRENT SVC PROVIDER:
REQUIRED: INCLUDE COPIES OF PAYMENT SUMMARY PAGE
FROM 3 RECENT BILLS FROM YOUR CURRENT SERVICE
PROVIDER
*WILL THE SERVICE PROVIDED BY AIRESPRING BE USED FOR WHOLESALE OR RESALE PURPOSES?
❑ YES
® NO
IS YOUR COMPANY/ORGANIZATION TAX EXEMPT?
IF YES, ATTACH AIRESPRING TAX EXEMPTION FORM (OBTAIN FROM YOUR AIRESPRING AGENT)
❑ YES
® NO
*ESTIMATED MONTHLY USAGE:
$
*TYPE OF BUSINESS: City Government
*YEARS IN BUSINESS:
Please note: $5 monthly fee per invoice will be charged
unless paperless billing is requested. If requested,
paperless billing will apply to all customer accounts.
*PAPERLESS BILLING ® YES ❑ NO
*EMAIL ADDRESS: tallen@east-wenatchee.com
(Must be provided for paperless billing)
INTERNATIONAL USAGE
*OPEN INTERNATIONAL TRAFFIC TO 011 DESTINATIONS? ❑ YES ® NO
*ESTIMATED % OF INTERNATIONAL TRAFFIC: %
MAIN COUNTRIES CALLED:
CREDIT INFORMATION
*1. OWNER/PARTNER NAME:
SOCIAL SECURITY # (NOT FEIN):
2. OWNER/PARTNER NAME:
SOCIAL SECURITY # (NOT FEIN):
Dun & Bradstreet Number:
BANK INFORMATION
*Bank Name:
*Bank Phone Number:
*Bank Account Number:
*Bank Contact Name:
ALL ITEMS BOLD AND MARKED WITH 'NASTERISK (-)ARE MANDATORY.ORDERSMISSING
MANDATORY INFORMA T/ON MAY BE RETURNED FOR COMPLETION WITHOUT PROCESSING.
CERTIFICATION & AUTHORIZATION
I certify that all the information contained in this application and any attachments are true and correct. Service is provided under Airespring General
Terms and conditions. (Please visit www.airesprinp.com/terms for a complete and updated description of the terms of service.)
I AGREE THAT AIRESPRING MAY REQUEST CREDIT INFORMATION FROM THIRD PARTIES AND I AUTHORIZE THE RELEASE OF SUCH INFORMATION
FROM THE CUSTOMER'S FINANCIAL INSTITUTION AS PART OF THIS APPLICATION FOR AIRESPRING CREDIT.
*Signature of A licant:
kev� WL1
*Printed Name of A licant:
*Date: (ICI I � I �
*Title of Applicant:
Page 7 of 8
*Customer Initial: J, __41
• � *Agent Name: Aren Magnussen
• �
a�respring
. _ , , . ASP3960
Please note — LOA should be submitted with a copy of a recent phone bill from your local provider
PHYSICAL LOCATION
*Company:
City of East Wenatchee
Billing Telephone Number:
5098849515
Designated Contact:
Contact Phone Number:
Maria Holman
5098849515
*Service Address:
271 9th St. N.E.
*Building:
*Suite:
*Floor / Room:
*City:
*State:
*Zip:
East Wenatchee
WA
98802
*Current Local Service Provider:
LocalTel Communications
ADDITIONAL BILLING TELEP
BTN #2: BTN #4:
BTN #3: BTN #5:
NOTICEOF •MER INFORMATION
Attached page(s) provide a complete listing of Telephone Lines to be switched to Airespring.
By signing this application contract, I am authorizing Airespring to become my new provider of network/communications service, long-distance service
and/or local service (if available and selected by me). I authorize Airespring to act as my agent to make this change happen, and direct my local company
to work with Airespring to affect the change.
1 further certify that I am at least eighteen years of age, and that I am authorized to change telephone companies for services to the telephone numbers
listed above. I am responsible for all valid Airespring charges for all usage.
`-�i�,V � �,�iC �q ` � � lxi -'Z1,� - Zd ►'l
1� - � yam,
*By: Name (Please print or type) *A t onzed S ature *Date
Signing this document will result in a service provider change
Page 8 of 8
*Customer Initial:
' • Agent Name: Aren
rairespriMagnussen
March 2010 Dedicated Sales Support: 44-832-8514 Agent ID: ASP3960
Email to orders@airespring.com or Fax to 888-899-2928
Please note - LOA must be submitted with a copy of a recent phone bill from your local provider.
PHYSICAL• •
Company:
City Of East Wenatchee
Billing Telephone Number:
5098849511
Designated Contact:
Contact Phone Number:
Maria Holman
509-886-6103
Service Address:
271 Ninth Street
Building:
Suite:
Floor / Room:
City:
State:
Zip:
East Wenatchee
WA
98802
Current Local Service Provider:
firurier
ADDITIONAL
BTN #2: BTN #6:
BTN #3:
BTN #7:
BTN #4:
BTN #8:
BTN #5: BTN #9:
NOTICEOF •MER INFORMATION
The attached page(s) provide a complete listing of Telephone Lines to be switched to Airespring.
By signing below, I am authorizing Airespring to become my new provider of long-distance service and/or local toll service (if available and selected
by me). I authorize Airespring to act as my agent to make this change happen, and direct my local company to work with Airespring to affect the
change. I understand I may consult with my current carrier as to whether a fee will apply to change to my preferred carrier. If I later wish to return to
my current telephone company, I may be required to pay a reconnection charge to that company.
I further certify that I am at least eighteen years of age, and that I am authorized to change telephone companies for services to the telephone
numbers listed above. I am responsible for all valid Airespring charges for all usage.
By: Name (Please print or type) _ u igri ture Date
(Signing this document wil res
in a service provider ch g
L05 — Rev 03/10
airespringTM
Cloud, Fully Managed and Connected
Requested
Cloud Telecommunications
Services Proposal
Specifically Prepared For:
City of East Wenatchee
Presented By:
Aren Magnussen
Interwest
in partnership with:
AireSpringTM
;ompany: City of East Wenatchee
agent: Aren Magnussenrairespring
)ate: 09/20/2017 -- cb„d FullgMarLVci and COW&I'tod
Quote ID: 112057636,
Proposal: 10248
Expires: 10/10/201
24 Trunks
$4.50
$0.00
$108.00
$0.00
80 DID Numbers
$0.30
$0.30
$24.00
$24.00
1 AireNMS Network Monitoring Service
FREE
$0.00
FREE
$0.00
24/7 network monitoring and alerting for AireSpring provided routers and gateways.
1 AireCare Customer Portal
FREE
$0.00
FREE
$0.00
AireSpring's 24/7 online billing, reporting, and service admin portal.
1 T1 - 1.5 Mb/s - Loop $241.77 $0.00
1 T1 - 1.5 Mb/s - Port $145.00 $0.00
1 Fully Managed Router/Gateway - ADTRAN 908e FREE $0.00
Domestic Rates (Outbound & Toll Free): 2.500¢ (usage bundles will be applied first)
Free local calling and interoffice on -net calling.
Offshore rates: Click Here
Airespring International rates: Click Here
All orders are subject to engineering, pricing and facilities verification.